Monday, November 28, 2011

Start-ups are Slow!

My husband and I walked down to the local Starbucks this morning. This is a typical morning in Silicon Valley. I'm waiting outside the Starbucks with the dog (I don't think they allow either one of us in.) A neighbor stops to talk, "Hey, I know you." Me, "Oh yes, the kids were in softball together." He says, "How is your start-up working out?" I say, "Great! We are growing like crazy each month. How is your start-up working out?" (Ok, so this is Silicon Valley - doesn't everyone have a start-up?) He says, "Yes, we are still moving along, though I would like it to grow faster." Me, "Yep, isn't that always the case with start-ups?"

It is true, we love the stories about over-night successes, but did those ever really happen? How many of those do you know? Here is the dirty little secret - start-ups are a slough. I didn't say that they were not fun. In some ways, each day is like opening up a birthday present. I love those emails and tweets from people who say, "I love your product!" Every day they infuse me with energy and enthusiasm. But then there are those emails that stop my heart, "I just lost a full day's worth of work." I panic. I feel like a complete amateur. I think about how that customer must feel about us, and our product, and the first thing I do is apologize profusely. At LiveBinders we take every comment and every problem to heart. We really sweat the small stuff and do whatever we can to make things right for that customer.

Most days at a start-up are exhausting and exhilarating. You are riding a roller coaster every day. Are you ready to do this for 2 years? How about 10 years? I think all entrepreneurs, when we start these companies, think "This is the grandest idea around. We will be one of those overnight successes." But when you are not, can you keep going? Even the grandest idea often needs refining, and readjusting based on feedback and that takes time. Your bank account gets thin and your kids' college fund goes lacking. When you add up the sacrifice it is huge part of your life.

I find I must turn to a quote from Bob Parsons, the founder of Go Daddy, on this subject (like him or not, he has some solid advice) - "When you are ready to quit, you are closer than you think." This thought has brought me through some dark days.

So to all of you out there working away at your start-ups, I will leave you with this thought: You ARE closer than you think.

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